FRESHCHAT + YOUR CRM
Make your website a useful first conversation. Understand intent, ask relevant questions and offer a clear next step.
CONVERSATION DESIGN
Conversational AI can interpret a visitor’s intent beyond a rigid decision tree. We combine that understanding with clear qualification rules, approved answers and a route to a person.
BUILT AROUND YOUR TEAM
A bot can greet visitors outside working hours. Your team still needs an owner, a follow-up window and a fallback when an integration fails.
ILLUSTRATIVE LEAD JOURNEY
Illustrative flow: a prospect asks whether a plan fits a 30-person team. The chat asks about their support volume, role and timeline, then offers a relevant demo path. Budget questions are used only when they help qualify the request.
Conversations started / relevant visitors
Qualified leads / completed conversations
Booked meetings / qualified leads
Time to first human response
Product references: Freshchat ↗
Custom qualification, scoring and CRM handoffs are implementation work; availability depends on the chosen Freshchat plan and connected services.
YOUR NEXT CHAPTER
Start with one workflow. Build the right foundation for what comes next.
Let’s map your next move